In previous blog posts, I talked about the start of my painting business: my advertising, my biding on jobs, and buying ladders and a truck. Today I will talk about hiring help (employees). When I started out, in 1981, I just hired one guy—a friend. I suppose I could have done the work myself, since I didn’t have a great deal of it; but I went on faith that more work would come in and I wanted to be ready when it did.
As it turned out, each year brought in a little more work; and so, more employees were needed. According to my records, my best year was in 1987. And so, as I remember, I had the most employees then, about 6 or 7. Those were the days. It was fun having that many workers, but also hard keeping track of everything.
I’ve always done my own payroll and taxes, and I also have been the only one to train the workers and supervise them. I guess I never have been too much of a business man, or else I would have known more about how to grow my business. My main focus has always been on doing a good job at painting and making sure my workers had the same focus. For some reason, I could never just supervise; I had to always be working myself. And that made it extra hard, because I always had one eye on the work I was doing, and the other eye on watching a new worker—making sure he was doing what I wanted him to do.
After 1987, the workload, and also the employees, gradually decreased. But surprisingly, my income did not decrease. I learned how to make money having fewer employees. I learned that paying a few good employees more money was more cost efficient that paying many so so employees less. I also learned that I could get just as many jobs if I charged more. People were willing to pay more if I could convince them that I would be doing a good job. Since 1997 I haven’t had any employees. Wow! That’s 23 years without employees. And I’ve been doing fine. I don’t make quite as much money now, but its been easier.
One of the things that was always hard from year to year when I had employees, was having to lay off most (or all) of them in the fall, because of a lack of work, and then have to re-hire new employees in the spring. I really didn’t mind the hiring process, but I hated the fact that all, or most of the guys that I had to lay off were forced to get other steady work. So, all the training I did was just for one year, and then I had to start all over again the next year.
But there were two guys that did come back from year to year: Kevin and Dave. I hired both of them in 1985, and they lasted until 1991. They were by far the best workers I had—which says a lot about the wisdom of sticking with good workers, even if you have to continue to give them raises. I would rather pay a lot for good help then to hire a lot of cheap help.
Next time I will talk about all the great customers I have gained over the years.